Tiempo Completo Sueldo ofrecido : $30,000.00 - $36,000.00 / Mensual

Customer Service

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Descripción del empleo

Customer service representative who is responsible for order entry in AS400 and Jacketshop. Orders are received by telephone, fax and email. CSR’s must have extensive product knowledge of jackets, outerwear and chenille. They are the front line communication to the customer and also help resolve
complaints/returns.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
1- Entry of Orders in Jacketshop or AS400
2- Communicating with customers/sales reps-Product/program questions/Returns
3- Training and Education- Product/Entry
4- General Housekeeping/Filing
5- Communication with factory/Art Dept./Order changes
Internal: Frequent email and verbal contact with supervisor and manufacturing support person for product and order
related issues and questions.
External: Frequent email and phone contact with customers resolving issues, taking orders and answering product related
questions.

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